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US Global Mail Review [My Opinion After 18 Months Use]

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Hanoi

Back in 2017 my wife and I decided to move to Vietnam. We had spent our honey moon there and loved the place.

And with me working in the tech trade (mobile apps), the network of expats making a living online while based in Hanoi, made it a great choice for relocating my business there too.

So, with 2 kids in tow the family and I made that leap. I won’t go into the ups and downs of the move, (we’re still here and everything is going great); however, there was one issue that I am happy was stress free from the start.

Shifting my business to Vietnam while keeping a US based presence was vital. And I managed this with a virtual mailbox service.

After a lot of research, I opted to use US Global Mail. (It took me a while, there’s a lot of options out there).

In this article I will describe my experience using the service over the last year and a half.

US Global Mail

Review Summary

Overall, my experience with US Global Mail has been excellent. Prices for shipping are reasonable, but mainly it is the speed and convenience with which I can access my US based mail while sitting in my office in Hanoi that makes it worthwhile. As a family we can still shop online via US stores. The service has definitely made moving abroad easier.

Who are US Global Mail

I will be honest, US Global Mail made it to my shortlist of services to go for because it is the largest and I think, longest-running virtual mailbox services based in the USA.

Their company can now boast over 80,000 users (it was about 50,000 when I signed up in 2017), and I was able to find a lot of high scoring customer reviews.

My logic was definitely along the lines of that many people can’t be wrong.

That being said, so many subscribers could impact customer service and overall efficiency, (I’ll come to all that it a bit), so it wasn’t an immediate choice to opt for US Global Mail.

Anyway, the service is clearly extremely popular with US expatriots. Furthermore, the company is based out of Houston, Texas, and was formed back in 1999. These guys really were at the forefront of the virtual mailbox revolution.

Who is US Global Mail designed for?

globe map

US Global Mail has three main plans which will give you an idea on who the service is designed for; Individuals, Business and Company Relocation.

We will have a good look at each in a minute. However, these plans clearly vary in price and the type of service (from the features available to the amount of mail that is processed) you receive.

That being said, the core of this virtual mailbox service is much like any other. With the following features being part of every single plan:

FREE features in all US Global Mail plans
  • UNLIMITED incoming items
  • UNLIMITTED forwarding addresses
  • UNLIMITED receipient adding (except for One-person plan)
  • NO handling fees for individual letters & packages
  • FREE letter storage for 180 days
  • FREE package storage for 30 days
  • FREE secure shredding of junk mail
  • FREE insurance up to $100 on every shipment

Furthermore, the service offers up to 80% off on Shipping Rates. This has been a massive saver for me, and one of the best reasons to opt for using US Global Mail.

And not even for business purposes. The service has proven very popular among international shoppers. US Global Mail provides you with a US address to buy products from US based companies.

When you move abroad you fully understand just how important that ability is.

A closer look at the main services provided

New York sunset

Physical US Address

The fundamental aspect of any US based virtual mailbox service is the street address you are provided.

With US Global Mail, you will receive one as soon as you sign up. Importantly, this will be a physical address rather than a standard P.O Box. (This is especially vital if you’re wanting to use the address as the face of your business as I have done).

This address is what you use to route all your mail, packages, online shopping to.

Once your items have arrived at the address you will receive a notification within your online virtual mailbox interface. This of course can be accessed anywhere in the world as long as you have an internet connection.

Real Time Mail Management

woman using phone

One of the things I really appreciate with the service is that speed in which you can have your items managed.

Upon notification that a letter or parcel has arrived for you, an image of the envelope or package / box will be visible within your virtual mailbox interface.

Here, you can request that the item be scanned, shipped or shredded. If it is a check, you can even have it paid into your bank account.

Importantly, you can ask for a scan of important documentation and receive a PDF within minutes, (they state within 30 minutes but very often I have been able to read something within 5 or 10 minutes of requesting it)

This fast turnaround always leaves me impressed.

A possible 80% reduction on shipping

shipping dhl

It is hard for me to judge just how often we may have received 80% savings on shipping. All I do know is that when I have to have items posted out to Vietnam, (be it for my business or after online shopping), the speed and cost has not caused me concern.

US Global Mail uses the full range of available US services including the big three: FedEx, UPS and DHL.

From their website they state that the sheer volume of trade means they receive hefty discounts that the pass on to the subscriber.

They also take care of all the repackaging, and really it is difficult to fault this part of the service. We have never had an item lost, and I have never winced at the cost of getting it shipped to us.

Choosing the right plan for you

question mark

In many ways this will be a no brainer. The three plans available are very distinct in who they are designed for.

I have opted for the business plan over the last 18 months and this has been more than adequate for my needs, (mine is a streamlined operation). The same plan has also been useful for the family personal needs too.

All that being said, let’s take a look at the service plans as if you are coming in fresh.

Individual Plan

man on ipad

The individual plan is great for Expats (individuals or families), overseas retirees, and young digital nomads / backpackers.

As the box above (“Free Services on all plans”) shows, you are getting the most important options while subscribing to this plan.

At the time of writing you can pick this up for as little as $10 a month (a family with 2 or more people using the account starts at $15 p/mo)  and you will have everything you need to take care of your US based physical mail and packages.

In other words, you will have a physical address of your choice, the online virtual mailbox interface with mail scanning, free pre-sorting of junk mail, free shredding, and mail bundling for shipping with up to 80% off on shipping rates.

Business Plan

laptop and coffee

The main difference between the business and individual plans is that the US address you receive will be a specific business address. This is really important as the face of your company, and something that I definitely needed.

Yes you do pay a bit more (the plan starts at $25 p/mo) however if you are aiming to continue running a business while outside of the US yet need to maintain a presence there, I really find what these guys do, hard to fault.

HR/Relocation

business office

The HR, Company relocation plan is designed to give larger companies global mobility.

Whether the company is expanding overseas, or just in various states within the US but require a central presence, this plan will be able to assist.

I clearly haven’t used the extra features that come with this plan, however as cited by the US Global Mail website, the service will help “reduce costs and HR headaches with handling employee mail in house. Eliminate risk, liability and compliance issues.”

If this speaks to you, I would certainly recommend exploring further based on the experience that I have had utilizing the other plans.

A check list of all available features

Below is a run down of all the services that are included within US Global Mail plans. [Some features are asterisked to indicate where additional fees apply.]

Available features with US Global Mail:
  • Permanent US Street Address
  • Secure Virtual Mailbox, 24/7 access & complete privacy
  • Near real-time notifications with mail images
  • UNLIMITED incoming mail
  • UNLIMITED forwarding addresses
  • FREE check deposit
  • FREE shredding of junk mail
  • Up to 80% OFF on shipping rates
  • Interior mail scans on request*
  • Open & Inspect packages*
  • FREE letter storage for 180 days
  • FREE package storage for 30 days
  • FREE insurance up to $100 on every shipment
  • Consolidation & Repackaging on request*
  • Pick-up of documents on request*
  • Automatic forwarding options
  • Form 1583 Online Notarization Service*
  • Wind-down option for easy account closing
  • Customs Paperwork Assistance
  • Form 1583 Online Notarization: $10/notarization.
  • Scanning: $3/letter + $0.50/pg in each letter.
  • Letter storage after 180 days: 10 cents/letter/month
  • Package storage after 30 days: $1/lb/mo
  • Open & Inspect packages: $5/package
  • Consolidation & Repackaging: $2 for letters, $5/box outgoing
  • Pick-up: Package – $15 + $1/lb; Letter: $5 flat/visit
  • Wind-down: 2 months of services for $15, available upon account closure

My thoughts after using US Global Mail while living and working in Vietnam

vietnam

Overall, my experience with US Global Mail has been excellent. Prices for shipping have certainly been reasonable, but mainly it is the speed and convenience with which I can access my US based mail while sitting in my office in Hanoi.

I receive a ping notification that something has arrived at my US business address, I can easily request to have it scanned using the online interface and then 10 minutes later I am reading it.

In other words, the service sets out to do everything an expat business owner could need.

And a quick look online shows that I am not alone in praising the service. US Global Mail has an amazing A+ rating and reviews at BBB, Google and Trust Pilot.

These are all very reputable online review platforms, (no fake news here!).

To top it all, if you do remain a little sceptical they offer a cancel anytime, full refund with no questions asked policy.

This means you can dip your toes into using one of the plans with the knowledge that you can back out at any time should it not be for you.

I am pretty confident that won’t happen however.

Anyway, the last thing I will say is good luck with your travels. If you’re reading this you’re either living away from home, or very close to doing so.

Good on you, it will likely be the best thing you ever do!

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